How Intermountain Used Cloud APIs and Big Data to Improve Patient Matching

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Shannon Hood
EMPI Manager
Intermountain Healthcare

After 37 years of healthcare experience, beginning as a medical record file clerk, through ICD-9-CM coding, the advent of DRGs, HIM department manager at a psychiatric hospital, consolidation coordinator with the roll out of 24 hospitals and over 200 clinics into a centralized database, to becoming a solutions architect overseeing that 7.5+ million centralized database, I realize we can no longer do business the same way as previously. My path to this career is not the usual story. As a high-school English teacher with BA from Wayland Baptist University I decided to become a campus minister. While pursuing my Master of Divinity at Southwestern Baptist Theological Seminary, my healthcare experience began as a file clerk. After my MDiv and several years as a campus minister, I began working for Intermountain Healthcare in Utah. Data governance and data integrity are my work passions. Our team’s motto: the right data for the right patient at the right time with the right caregiver.

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October 17th, 2018 1:00PM ET

Patient matching is notoriously difficult, forcing organizations to invest in manual data stewardship processes to review and remediate duplicate records and improve patient data. But with patient data volumes increasing, and with patient data challenges getting much more difficult, organizations often are faced with hundreds of thousands or millions of unresolved stewardship tasks awaiting manual review.

If left unresolved, EHRs and EMPIs become littered with duplicate patient records — which cost organizations millions of dollars in denied claims and redundant tests, and have drastic effects on patient safety and quality of care.

In this webinar, Shannon and Joaquim will explain how they use big data-backed APIs to improve data stewardship productivity at Intermountain Healthcare by 174% — which in turn improved overall care quality while reducing costs. Attendees will learn:
  • How to improve data stewardship productivity and reduce data stewardship costs without having to re-architect your existing HIM program.
  • How to use new cloud-based API services to automatically find and remediate duplicate records in your EHR or EMPI.
Joaquim Neto
Vice President of Healthcare Solutions

Joaquim is Vice President of Healthcare Solutions at Verato. He has decades of experience in information management and master data management technologies across industries with a particular expertise in healthcare and in Master Patient Index (MPI) and Health Information Exchange (HIE) solutions. He has consulted and delivered solutions for healthcare providers and payers of all types—from Fortune 500 health systems to community hospitals. Prior to Verato, Joaquim worked at Initiate Systems and IBM.
About the Sponsor: Verato

Verato improves your patient matching through two powerful cloud-based Referential Matching solutions. Plug Verato Auto-Steward™ into your EHR, MPI, or MDM to automatically resolve its toughest matches and reduce its duplicates. Or, rapidly deploy the Verato Universal™ MPI—a SaaS-based matching solution that is easier to implement and much more accurate than any other traditional MPI technology.