Rising to the Demands of Consumer-Driven Healthcare

February 20th, 2019 1:00PM ET

New generations of healthcare consumers are approaching healthcare as a commodity to purchase on an as-needed basis. Patients are coming to demand more from their care experience, from communicating directly with providers electronically to accessing care services based on convenience of access and cost.

Increasing demand for convenient and affordable care on demand has led to the creation of outpatient and urgent care centers across the United States and a new market for providers to compete for patients based on meeting their evolving expectations.

Milap Shah of Midwest Express Clinics will detail how the organization spanning northern Illinois and Indiana addresses the challenges unique to a consumer-driven marketplace.

Learning objectives:
  • Support clinical operations based on varying patient demand and volume
  • Develop a business strategy suitable for on-demand care delivery and payment
  • Share lessons on consumer-driven healthcare with the industry at large
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Milap Shah
Midwest Express Clinic

About the sponsor: DocuTap
DocuTAP was built to deliver a better urgent care experience with its flagship product, EMR/Practice Management software. When combined with patient engagement, revenue cycle management, and business intelligence solutions, DocuTAP’s product suite helps more than 3,000 clinics navigate the healthcare landscape, elevating on-demand healthcare for providers and patients.
This webcast is approved for up to 1.0 continuing education (CE) hours for use in fulfilling the continuing education requirements of the Certified Professional in Healthcare Information & Management Systems (CPHIMS) and the Certified Associate in Healthcare Information & Management Systems (CAHIMS).