Providing a good patient experience is top-of-mind for every health system administrator. After all, patient experience comprises the entirety of patient interactions from the point the patient accesses the health system — physically or virtually — through the care continuum and on to post-discharge, specialty, and home-based care.

This Summit will take a deep dive in to the factors that impact patient experience and discuss strategies for driving patient-centered care across the enterprise.
Agenda

Keynote: Guiding Patients Through the Social Determinants of Health
Tuesday, February 23 at 11:00 ET

A compelling use case about how to guide patients through all aspects of social healthcare, from the SDOH screening process to the social services referral process to measuring outcomes.
Alisahah Cole, MD,System Vice President ,Population Health Innovation and Policy, CommonSpirit Health

Panel: Best Practices for Improving, Expanding Patient-Provider Communication
Tuesday, February 23 at 2:00 ET

With patients accessing care services remotely and in-person during the pandemic, providers have recognized the need for omnichannel communication with patients, especially the role of technology in supporting chronic disease management. The panel will discuss best practices and tools for effectively communicating with patients wherever they are and developing measures most likely to improve health outcomes.
Panelists:
Justin Everette, Vice President of Marketing, SR Health by SolutionReach
Tara J Nooteboom, Manager of Digital Patient Engagement, Rush System for Health
Arwin Soetanto, CEO, Lifestyle Medical

How to Improve Patient Portal Engagement
Wednesday, February 24 at 12:00 ET

As the COVID-19 pandemic continues to unfold, the patient portal has become an even more important tool for ambulatory practices to connect patients to their providers. Yet, patients may not be aware or can be reluctant to make the change for a variety of reasons. Successful patient portal engagement requires outreach, education, re-education and encouragement to ensure patients feel comfortable to embrace this patient engagement technology.
​In this session you will learn about:
  • Why the Patient Portal: Learn the five market drivers for Patient Engagement
  • Patient Outreach and Education: How automatic enrollment is a game changer
  • Utilizing a Marketing Toolkit: Using targeted materials enhances successful implementation 
Cheryl Lejbolle, Vice President of Patient Engagement Solutions, NextGen Healthcare

How Remote Monitoring Improves Access to Care, Reduces Health Inequities
Wednesday, February 24 at 1:00 ET

Clinical leaders at ChristianaCare sought to improve early detection of postpartum hypertension and type 2 diabetes to reduce hospital readmissions, prevent long-term health complications, and decrease the incidence of stroke and death. This session describes how they overcame poor office follow-up visit rates by deploying a mobile-based remote patient monitoring system post-discharge, achieving 91% patient engagement, reducing 30-day readmissions by 55%, increasing diabetes detection among Black women 6-fold, and lessening racial disparities in healthcare.

  • Learn about the clinical challenges of early detection and management of chronic disease among postpartum women
  • Gain research-based insights into the effectiveness of office follow-up visits compared with text-based remote monitoring
  • Discover strategies to close gaps in healthcare disparities for women in disadvantaged communities
  • Learn how ChristianaCare increased the detection of postpartum Type 2 diabetes and hypertension while improving care and patient satisfaction and also reducing costs
Matthew Hoffman, MD, MPH, FACOG, Marie E. Pinizzotto, M.D., Endowed Chair of Obstetrics and Gynecology, ChristianaCare

The Future of Revenue Cycle Puts Patients Front and Center
Wednesday, February 24 at 2:00 ET

As the healthcare industry continues to recover and reset in the wake of COVID-19, it’s important to consider digital health and predictive analytics that put patients at the center of the revenue cycle. With a strategic approach, providers can customize the payment experience, refine communication messages, and give proper feedback to continually improve back-end financial processes. In this webinar, we hope to answer questions about the new world of digital health, omni-channel patient communication methods, and patient-centered financial experiences. Walking into the future of revenue cycle without a technology strategy was a gamble even before COVID-19 struck. It’s our hope for attendees to shake off assumptions and old habits, and instead walk away with a clear vision of how revenue cycle technology is facilitating positive relationships between providers and patients.
Session objectives:
  • Differentiate traditional v. digital patient payment options that reach patients where they are.
  • Understand how to marry data + empathy for the best patient financial experience
  • Explore omni-channel patient communication methods
  • Recognize the impact of digital health in your healthcare organization
  • Learn how to measure your data through key performance indicators
  • Determine ways to lower bad-debt and increase collections from your self-pay patient population
David J. Law, Chief Client Officer, Zotec Partners
Thank you to Our Sponsors
The Patient Experience Virtual Summit is part of the Xtelligent Healthcare Media Network
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